Refund Policy

Overview

Pickerway is operated by Makis OÜ.

Pickerway provides subscription plans and related digital services that can be used inside the platform to run giveaway draws and access platform features.

Pickerway does not sell standalone token packages. Any tokens, credits, usage rights, draw allowances, or similar benefits provided through Pickerway are included as part of an active subscription plan.

Subscription access, digital credits, usage rights, and related platform services are digital goods delivered electronically after purchase. This Refund Policy explains when refunds are available, when purchases are non-refundable, how refund requests are reviewed, and how payment disputes are handled.

Payments are processed through Stripe. When a refund is approved, it is issued back to the original payment method used for the purchase.

By starting a subscription, renewing a subscription, or using Pickerway, you agree to this Refund Policy together with our Terms of Service and Privacy Policy.

General refund rule

Because Pickerway provides digital subscription access and digital services, refunds are limited.

Refunds are only available where this Refund Policy allows them or where required by applicable law.

Once a subscription has been used, the related subscription payment is non-refundable.

A subscription is considered used if any paid feature, giveaway draw, token, credit, usage allowance, account benefit, or other subscription benefit has been accessed, spent, activated, or used during the billing period.

Subscription refunds

You may request a refund for a subscription payment within 7 days of the original subscription purchase only if the subscription has not been used.

If you use the subscription in any way during the billing period, that subscription payment becomes non-refundable.

Subscription usage may include, but is not limited to:

• Running or attempting to run a giveaway draw
• Using any token, credit, draw allowance, or usage right included in the subscription
• Accessing paid platform features
• Using account benefits included in the subscription
• Completing any paid action inside Pickerway
• Generating, recording, or resolving a giveaway result

If a subscription has been used, Pickerway does not provide full refunds, partial refunds, or pro-rata refunds for that billing period.

Subscription renewals

Subscription plans may renew automatically depending on the plan selected at checkout.

Subscription fees are charged in advance for each billing period.

Renewal payments are generally non-refundable once charged, unless required by applicable law.

This means that we do not provide refunds or partial refunds for:

• Subscription renewals that were not canceled before the renewal date
• Billing periods that have already started and have been used
• Unused subscription time after a renewal
• Unused features, credits, tokens, draw allowances, or account benefits
• Not logging in or not using the account during a paid billing period
• Forgetting to cancel before the renewal date
• Changing your mind after renewal
• No longer needing the service after the billing period has started

Canceling a subscription stops future renewals. It does not automatically refund previous charges or the current billing period.

Unless otherwise stated inside your account, cancellation will take effect at the end of your current billing period, and you may continue to access paid features until that period ends.

No refunds after use

Pickerway does not provide refunds for any subscription period in which the subscription has been used.

This applies even if only part of the subscription benefits were used.

For example, a subscription payment will not be refunded if you used only one draw, one credit, one token, one paid feature, or one subscription benefit during that billing period.

The amount of usage does not change the refund rule. Once usage occurs, the subscription payment for that billing period is non-refundable.

No retroactive refunds

Pickerway does not provide retroactive refunds for past subscription periods, past renewals, or completed paid services.

If you believe you no longer need Pickerway, you are responsible for canceling your subscription before the next renewal date.

Past charges are not refunded simply because the service was not used, the account was inactive, the subscription was forgotten, or the cancellation was requested after the renewal date.

Service failures

If a giveaway draw fails because of a technical error on Pickerway’s side, Pickerway may review the issue and restore the related usage right, credit, token, draw allowance, or subscription benefit to your account where appropriate.

Examples of service failures may include:

• A draw could not be completed due to a Pickerway system error
• A technical issue prevented winner selection from being completed
• A completed result was not generated due to a platform-side failure

This does not include failures caused by incorrect user input, unavailable third-party data, deleted social media content, private accounts, restricted access, expired links, changes made by external platforms, or any issue outside Pickerway’s reasonable control.

In most cases, service failures are resolved by restoring the related platform benefit rather than issuing a cash refund.

Non-refundable cases

Refunds are generally not available in the following cases:

• Subscriptions that have been used
• Subscription payments for billing periods where any paid feature was accessed
• Subscription payments for billing periods where any draw, credit, token, usage right, or account benefit was used
• Subscription renewals that were not canceled before the renewal date
• Unused subscription time after a billing period has started
• Unused features, credits, tokens, draw allowances, or account benefits
• Requests for partial or pro-rata refunds after subscription usage
• Requests for retroactive refunds of previous billing periods
• Accounts suspended or terminated due to fraud, abuse, payment misuse, or violation of our Terms of Service
• Purchases connected to repeated chargebacks, suspicious payment activity, or unauthorized account access
• Requests made with incomplete, inaccurate, or unverifiable account information
• Refund requests made more than 7 days after the original subscription purchase

We may refuse a refund request if we reasonably believe the request is fraudulent, abusive, inconsistent with the actual use of the account, or not eligible under this Refund Policy.

How to cancel a subscription

You may cancel your subscription from your account or billing page where this option is available.

If you cannot access your account or billing page, you can contact us at: info@pickerway.com

To avoid future charges, cancellation requests must be made before the next renewal date.

We cannot guarantee cancellation before the next charge if your request is submitted too close to the renewal time or after the renewal payment has already been processed.

How to request a refund

To request a refund, please contact us at: info@pickerway.com

Please include the following information in your email:

• Your Pickerway account email address
• The transaction date
• The purchase amount
• The reason for the refund request
• Any related draw ID, invoice, receipt, or payment reference if available

We aim to respond to refund requests within 3 business days.

Submitting a refund request does not guarantee approval.

Processing time

If your refund is approved, we will process the refund through Stripe back to your original payment method.

After the refund is issued, it may take 5 to 10 business days for the amount to appear on your card or bank statement. The exact timing depends on your bank, card issuer, and payment network.

Payment processing fees, card network fees, currency conversion costs, and similar non-refundable third-party fees may be deducted from the refunded amount where permitted by applicable law.

Chargebacks and payment disputes

If you do not recognize a charge or believe there is a problem with your payment, please contact us first. In most cases, we can review the issue faster through direct communication.

If you file a chargeback or payment dispute with your bank before contacting us, we may temporarily suspend access to paid features while the dispute is reviewed.

When responding to a payment dispute, we may provide Stripe, payment networks, banks, or other relevant parties with evidence related to the transaction. This may include account records, payment records, subscription status, usage logs, draw records, refund request history, support messages, login records, and technical records related to completed draws.

We do this to prevent fraud, protect the integrity of our service, and respond to payment claims accurately.

Refund evidence and account records

To review refund requests and payment disputes, Pickerway may keep records related to subscriptions, payments, usage, and account activity.

These records may include:

• Transaction ID
• Account email
• Purchase date
• Subscription plan
• Billing period
• Renewal date
• Used and unused subscription benefits
• Draw status
• Proof hash or similar draw record
• Refund request details
• Support communication
• Account activity records

These records help us verify whether subscription access was delivered, whether subscription benefits were used, and whether a refund request is eligible under this policy.

Changes to this Refund Policy

We may update this Refund Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page.

If a change is material, we may provide additional notice through the website, app, or email where appropriate.

The version of the Refund Policy in effect at the time of your purchase will generally apply to that purchase, unless a later version provides you with more favorable terms or is required by law.

Contact

For refund requests, subscription cancellation issues, or questions about this Refund Policy, please contact us at: info@pickerway.com