Privacy Policy

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use Pickerway, including our website, app, giveaway picker tools, token system, billing features, and related services.

By using Pickerway, you agree to the collection and use of information as described in this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service, Refund Policy, and Cookie Policy.

Information we collect

We may collect information you provide directly to us, information generated when you use Pickerway, and information received from third-party service providers.

This may include:

Account information, such as your name, email address, login details, and account settings

Billing information, such as purchase history, transaction IDs, token purchases, invoices, refund requests, and payment status

Token and usage information, such as purchased token amount, used token amount, unused token balance, draw status, and related account activity

Giveaway and draw information, such as campaign settings, eligibility filters, draw results, winner records, proof hashes, and similar technical records

Support information, such as messages you send to us, refund requests, payment questions, dispute details, and related communication

Technical information, such as IP address, device type, browser type, operating system, approximate location, session data, log data, error reports, and security events

Cookie and analytics information, such as pages visited, actions taken, session duration, referral source, and similar usage data

We do not intentionally collect more information than we need to provide, secure, improve, and support Pickerway.

How we use information

We may use personal information to:

Create and manage your account

Provide Pickerway features and services

Process token purchases and refunds

Track token balances and token usage

Run giveaway draws and record draw results

Generate proof hashes or similar technical draw records

Respond to support requests

Review refund requests and payment disputes

Detect, prevent, and investigate fraud, abuse, suspicious activity, and security risks

Maintain service reliability and platform security

Improve Pickerway features, performance, and user experience

Send service-related messages, such as account, billing, security, refund, and policy notices

Comply with legal, tax, accounting, regulatory, and payment provider obligations

We may also use aggregated or de-identified information to understand product usage and improve Pickerway.

Payments and Stripe

We use Stripe to process payments.

Payment card data is collected and processed by Stripe. We do not store full card numbers, CVV codes, or full payment credentials on our servers.

Stripe may collect and process information needed to complete payments, prevent fraud, comply with legal obligations, and provide payment-related services. Stripe’s own Privacy Policy applies to Stripe’s handling of payment data.

You can review Stripe’s Privacy Policy here:

https://stripe.com/privacy

Payment-related information we may receive from Stripe may include:

Payment status

Transaction ID

Purchase amount

Currency

Billing email

Card brand

Last four digits of the card

Refund status

Dispute or chargeback status

Fraud or risk signals where available

We use this information to confirm payments, deliver tokens, process refunds, prevent payment abuse, and respond to disputes or chargebacks.

Cookies and similar technologies

Pickerway may use cookies and similar technologies to operate the service, keep users signed in, remember preferences, measure usage, protect accounts, and improve performance.

Cookies may include:

Essential cookies required for login, sessions, security, and core service functionality

Analytics cookies used to understand how users interact with Pickerway

Preference cookies used to remember user choices

Payment or security-related cookies used by Stripe or other service providers

Some cookies are necessary for Pickerway to work properly. Optional cookies, where used, may be controlled through your browser settings or any cookie controls we provide.

For more information, please review our Cookie Policy.

Legal bases for processing

If you are located in the European Economic Area, the United Kingdom, or another region that requires a legal basis for processing personal information, we rely on the following legal bases:

Contract performance: to create your account, provide Pickerway, process token purchases, run giveaway draws, manage billing, and provide support

Legitimate interests: to secure the service, prevent fraud, investigate abuse, improve the product, maintain logs, and respond to disputes

Consent: for optional cookies, marketing emails, or other processing where consent is required

Legal obligations: to keep records required for tax, accounting, compliance, payment, regulatory, or legal reasons

You may contact us if you have questions about the legal basis used for a specific type of processing.

How we share information

We may share personal information with trusted service providers and third parties when needed to operate Pickerway.

This may include:

Payment processors, such as Stripe

Hosting and infrastructure providers

Email and communication providers

Analytics and product improvement providers

Security, fraud prevention, and monitoring providers

Customer support tools

Legal, tax, accounting, and compliance advisors

Banks, card networks, payment processors, and dispute resolution parties when needed for refunds, disputes, or chargebacks

Government, regulatory, or law enforcement authorities where required by law

We do not sell personal information in exchange for money.

We may share information if we believe it is necessary to protect Pickerway, our users, payment systems, legal rights, security, or the integrity of the service.

International data transfers

Pickerway may use service providers located in different countries.

Your information may be processed in the United Arab Emirates, the United States, the European Economic Area, the United Kingdom, and other countries where we or our service providers operate.

Data protection laws in these countries may be different from the laws in your country.

Where required, we use appropriate safeguards for international transfers, such as contractual protections, data processing agreements, Standard Contractual Clauses, or other transfer mechanisms recognized by applicable law.

Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

Our general retention periods may include:

Account information: for as long as your account is active, plus up to 3 years after account closure

Payment and transaction records: up to 7 years where needed for tax, accounting, audit, compliance, payment, or legal obligations

Token ledger and draw records: for as long as your account is active, plus up to 3 years after account closure

Refund and dispute records: up to 7 years where needed to respond to payment disputes, chargebacks, fraud claims, or legal obligations

Support messages: up to 3 years after the support request is closed

Security logs and technical logs: generally 12 to 24 months, unless longer retention is needed for security, fraud prevention, investigation, or legal reasons

We may keep de-identified or aggregated data for longer periods if it can no longer reasonably identify you.

Your privacy rights

Depending on your location, you may have certain rights over your personal information.

These may include the right to:

Access the personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of certain personal information

Object to certain processing

Request restriction of certain processing

Request a copy of your information in a portable format

Withdraw consent where processing is based on consent

Complain to a data protection authority where applicable

To make a privacy request, contact us at info@pickerway.com .

We may need to verify your identity before responding to your request.

Some information may be retained where needed for legal, tax, accounting, fraud prevention, security, dispute handling, or payment compliance reasons.

California privacy notice

If you are a California resident, you may have additional rights under California privacy laws.

These rights may include:

The right to know what categories of personal information we collect, use, disclose, or share

The right to request access to specific pieces of personal information

The right to request deletion of personal information

The right to request correction of inaccurate personal information

The right to opt out of the sale or sharing of personal information, where applicable

The right not to be discriminated against for exercising privacy rights

Pickerway does not sell personal information in exchange for money.

If we use analytics, advertising, or similar tools that may be considered sharing under California law, we will provide any required notices and controls where applicable.

To make a California privacy request, contact us at info@pickerway.com .

GDPR and EEA/UK users

If you are located in the European Economic Area or the United Kingdom, you may have rights under applicable data protection laws.

These may include the right to access, correct, delete, restrict, object to processing, request portability, and withdraw consent where processing is based on consent.

You may also have the right to lodge a complaint with your local data protection authority.

We process personal information based on contract performance, legitimate interests, consent, legal obligations, and other legal bases where applicable.

If we transfer your information outside the EEA or UK, we use appropriate safeguards where required by law.

Children’s privacy

Pickerway is not intended for children under 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to Pickerway, please contact us at info@pickerway.com . If we confirm that such information was collected, we will take reasonable steps to delete it.

Users between 13 and the age of legal majority in their country should use Pickerway only with permission from a parent or legal guardian where required by law.

Security

We use reasonable technical, organizational, and administrative measures to protect personal information.

These measures may include access controls, secure infrastructure, encryption where appropriate, account security tools, monitoring, logging, and fraud prevention measures.

No online service can guarantee complete security. You are responsible for keeping your account login details secure and for contacting us if you believe your account has been accessed without permission.

Third-party links and services

Pickerway may contain links to third-party websites, platforms, payment pages, or services.

We are not responsible for the privacy practices, policies, or content of third-party services. Your use of third-party services is subject to their own terms and privacy policies.

This includes Stripe, social media platforms, analytics tools, hosting providers, and other external services used with or through Pickerway.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last updated” date at the top of this page.

If a change is material, we may provide additional notice through the website, app, or email where appropriate.

Your continued use of Pickerway after the updated Privacy Policy becomes effective means that you accept the updated policy.

Contact

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us at:

info@pickerway.com

Jove Software